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Question 72 - Certified Business Analyst discussion

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Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:

'As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.

What should a business analyst do to improve this user story?

A.
Estimate how long it will take the technical team to complete the story.
Answers
A.
Estimate how long it will take the technical team to complete the story.
B.
Include specific information about potential Salesforce solutions.
Answers
B.
Include specific information about potential Salesforce solutions.
C.
Adjust the goal of the user story to be independent.
Answers
C.
Adjust the goal of the user story to be independent.
Suggested answer: C

Explanation:

This answer suggests adjusting the goal of the user story to be independent as a way to improve this user story for updating its customer portal built on Experience Cloud. The goal of a user story is what the user or stakeholder wants to accomplish, why they want to accomplish it, and how they will measure success. The goal of a user story should be independent, meaning that it does not depend on or overlap with other user stories. This user story has a goal that is too broad and complex, as it includes multiple features or functionalities (chat with a support agent, view account, see orders, ask questions) in one user story. Adjusting the goal of the user story to be independent can help to break down this user story into smaller and simpler user stories that can be completed in one sprint.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

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asked 23/09/2024
Jonathan Steeman
32 questions
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