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Salesforce Certified Business Analyst Practice Test - Questions Answers, Page 9

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Question 81

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Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.

Which sign-offs should the BA seek?

Test cases to implement, individual test case functionality, and final go live date
Test cases to implement, individual test case functionality, and final go live date
Test cases to implement, user stories, and final go live date
Test cases to implement, user stories, and final go live date
Functional requirements, individual test case functionality, and final go live date
Functional requirements, individual test case functionality, and final go live date
Suggested answer: C

Explanation:

The business analyst should seek sign-offs from the business for the functional requirements, individual test case functionality, and final go live date. The functional requirements are the statements that describe what the solution must do or provide to meet user needs or business objectives. The individual test case functionality is the verification that each test case meets the acceptance criteria for the corresponding user story or requirement. The final go live date is the date when the solution will be released to production and available for users or customers. These sign-offs help to ensure that the solution is complete, satisfactory, and ready for launch.

asked 23/09/2024
Ali S Zahedi
40 questions

Question 82

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Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.

What did the business analyst overlook before recommending that the release go live?

The AT should have been performed with enough time to resolve bugs in the new feature,
The AT should have been performed with enough time to resolve bugs in the new feature,
The UAT should have been performed with both peak load and average load simulation.
The UAT should have been performed with both peak load and average load simulation.
The UAT should have been performed by customers who are familiar with the products.
The UAT should have been performed by customers who are familiar with the products.
Suggested answer: B
asked 23/09/2024
Frans Gafane
33 questions

Question 83

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The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

Implement the solution now to save time in the planning phase.
Implement the solution now to save time in the planning phase.
Ask the stakeholder to demo their solution to the project team.
Ask the stakeholder to demo their solution to the project team.
Gather requirements and then note the proposal solution.
Gather requirements and then note the proposal solution.
Suggested answer: C
asked 23/09/2024
Alex Ng
41 questions

Question 84

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The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.

What is the first step a business analyst should take to begin overhauling the Opportunity object?

Understand the current business process.
Understand the current business process.
Configure stages in Salesforce.
Configure stages in Salesforce.
Create new reports and dashboards.
Create new reports and dashboards.
Suggested answer: A

Explanation:

The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

asked 23/09/2024
Shivanth Jha
36 questions

Question 85

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Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.

What should the BA do in the first discovery meeting with stakeholders?

Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
Discuss and document specific pain points in existing processes to inform future project requirements.
Discuss and document specific pain points in existing processes to inform future project requirements.
Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
Suggested answer: A

Explanation:

The business analyst should do in the first discovery meeting with stakeholders is to collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision. Discovery is a phase of a Salesforce project that aims to understand the current state of a business, identify its problems or needs, and define its goals or desired outcomes. In the first discovery meeting, the business analyst should work with stakeholders to establish a common understanding of CK's business context, such as its mission, vision, values, customers, competitors, performance indicators, etc. This can help the business analyst align stakeholders on a shared vision and strategy for the Salesforce implementation.Discussing and documenting specific pain points in existing processes may be part of discovery, but not in the first meeting. The business analyst should first understand the big picture of CK's business before diving into the details of its processes.Previewing potential Salesforce solutions and collecting feedback from stakeholders may be part of discovery, but not in the first meeting. The business analyst should first understand the problems or needs of CK's business before proposing any solutions.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders

asked 23/09/2024
Sumit Sengupta
41 questions

Question 86

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During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

Financial, Technical, Operational
Financial, Technical, Operational
Technical, Stakeholder, Enterprise
Technical, Stakeholder, Enterprise
Enterprise, Strategy, Stakeholder
Enterprise, Strategy, Stakeholder
Suggested answer: C

Explanation:

The types of analyses that a business analyst typically performs during the discovery phase of a Salesforce project are enterprise analysis, strategy analysis, and stakeholder analysis. Enterprise analysis is a technique that examines and evaluates the internal and external factors that affect a business or organization. It can help the business analyst understand the strengths, weaknesses, opportunities, and threats (SWOT) of a business or organization. Strategy analysis is a technique that defines and clarifies the goals, objectives, scope, and success criteria of a project or initiative. It can help the business analyst align the project or initiative with the vision and mission of a business or organization. Stakeholder analysis is a technique that identifies and evaluates the people who have an interest in or influence on a project or initiative. It can help the business analyst understand who are the key stakeholders, what are their roles and responsibilities, what are their needs and expectations, how they communicate and collaborate, etc. Financial analysis is a technique that assesses the costs and benefits of a project or initiative. It can help the business analyst justify or prioritize the project or initiative based on its return on investment (ROI) or net present value (NPV). Technical analysis is a technique that examines and evaluates the technical aspects of a project or initiative. It can help the business analyst understand the feasibility or complexity of a project or initiative based on its architecture or design. Operational analysis is a technique that analyzes and optimizes the processes and workflows of a business or organization. It can help the business analyst improve the efficiency or effectiveness of a business or organization based on its performance metrics or best practices.

asked 23/09/2024
Amir Arefi
35 questions

Question 87

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Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:

* Custom apps

* Active Salesforce Sites

* Active flows

* Custom tabs

* Visualforce pages

A Which path should the BA take to find this information?

Review configuration settings.
Review configuration settings.
Conduct stakeholder interviews.
Conduct stakeholder interviews.
Read business process documentation
Read business process documentation
Suggested answer: A

Explanation:

The path that the business analyst should take to find information about custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages is to review configuration settings. Configuration settings are options or preferences that can be customized or modified in Setup. They can help the business analyst understand how Salesforce was implemented and what features or components were enabled or disabled. Custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages are examples of configuration settings that can be accessed or changed in Setup.Conducting stakeholder interviews may be a useful way to gather information about business needs, expectations, or feedback, but not about technical details or configuration settings. Reading business process documentation may be a useful way to understand how a business process works or flows, but not about technical details or configuration settings.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

asked 23/09/2024
David Wilson
39 questions

Question 88

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Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).

How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

CK will be better able to prioritize across teams and streamline processes.
CK will be better able to prioritize across teams and streamline processes.
CK will get insights to current business processes.
CK will get insights to current business processes.
CK will develop a process to gather feedback from end users regularly.
CK will develop a process to gather feedback from end users regularly.
Suggested answer: A
asked 23/09/2024
Mohammedsaleh Ibrahim
42 questions

Question 89

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As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

Salesforce Optimizer
Salesforce Optimizer
Setup Audit Trail
Setup Audit Trail
Reports and Dashboards
Reports and Dashboards
Suggested answer: A

Explanation:

The tool that the business analyst should use to help uncover any technical constraints or potential problems in a Salesforce implementation is Salesforce Optimizer. Salesforce Optimizer is a feature that analyzes a Salesforce org and provides recommendations for improving its performance, security, usability, and maintenance. It can help the business analyst identify any issues or risks in a Salesforce implementation such as unused features or components, complex configurations or customizations, low adoption rates or user satisfaction scores, etc. Setup Audit Trail is a tool that monitors and logs changes made by administrators in Setup. It can help the business analyst track who made what changes and when, but not uncover any technical constraints or potential problems in a Salesforce implementation. Reports and Dashboards are tools that display data or metrics in visual formats such as charts or tables.

asked 23/09/2024
Javier Rodriguez
33 questions

Question 90

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The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
Suggested answer: A

Explanation:

This answer states that scheduling a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind is what the BA should do when responding to the new employee's input. A beginner's mind is a mindset that is open, curious, and eager to learn, without any preconceptions or biases. A beginner's mind can help the BA to discover new insights, ideas, or opportunities that might otherwise be overlooked or dismissed by more experienced or knowledgeable stakeholders. Scheduling a one-on-one meeting with the new employee can help the BA to listen to their input, understand their perspective, and appreciate their contribution.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

asked 23/09/2024
Daria Frutskaya
42 questions
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