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Question 84 - Certified Business Analyst discussion

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The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.

What is the first step a business analyst should take to begin overhauling the Opportunity object?

A.
Understand the current business process.
Answers
A.
Understand the current business process.
B.
Configure stages in Salesforce.
Answers
B.
Configure stages in Salesforce.
C.
Create new reports and dashboards.
Answers
C.
Create new reports and dashboards.
Suggested answer: A

Explanation:

The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

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asked 23/09/2024
Shivanth Jha
36 questions
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