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Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
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Question 90 - Certified Business Analyst discussion

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The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

A.
Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
Answers
A.
Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
B.
Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
Answers
B.
Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
C.
Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
Answers
C.
Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
Suggested answer: A

Explanation:

This answer states that scheduling a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind is what the BA should do when responding to the new employee's input. A beginner's mind is a mindset that is open, curious, and eager to learn, without any preconceptions or biases. A beginner's mind can help the BA to discover new insights, ideas, or opportunities that might otherwise be overlooked or dismissed by more experienced or knowledgeable stakeholders. Scheduling a one-on-one meeting with the new employee can help the BA to listen to their input, understand their perspective, and appreciate their contribution.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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asked 23/09/2024
Daria Frutskaya
42 questions
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