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Question 108 - Certified Business Analyst discussion

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One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.

The IT team writes a functional requirement:

* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.

Which user story should the business analyst write to describe the functional requirement?

A.
As a sales clerk, I want to see item availability and locations to help customers find items.
Answers
A.
As a sales clerk, I want to see item availability and locations to help customers find items.
B.
As a general manager, I want sales clerks to have tablets so they can help customers find items.
Answers
B.
As a general manager, I want sales clerks to have tablets so they can help customers find items.
C.
As a customer, I want sales clerks to have access to item availability to help them find items.
Answers
C.
As a customer, I want sales clerks to have access to item availability to help them find items.
Suggested answer: A

Explanation:

The user story that the business analyst should write to describe the functional requirement is:

As a sales clerk, I want to see item availability and locations to help customers find items.

This user story follows the standard format of ''As a <role>, I want <goal> so that <reason>''. The role is ''sales clerk'', the goal is ''to see item availability and locations'', and the reason is ''to help customers find items''. This user story is concise, focused, and valuable to the user and the customer. It does not specify how the goal will be achieved or implemented, which will be defined later in the acceptance criteria or design phase.

Reference: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories

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asked 23/09/2024
wilson rodriguez
40 questions
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