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Question 112 - Certified Business Analyst discussion

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After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.

What should the business analyst do to manage the requested changes?

A.
Update the gap analysis document and scope statement specification.
Answers
A.
Update the gap analysis document and scope statement specification.
B.
Update the change request log and draft a new user story.
Answers
B.
Update the change request log and draft a new user story.
C.
Update the change management document and user acceptance testing plans.
Answers
C.
Update the change management document and user acceptance testing plans.
Suggested answer: B

Explanation:

The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change-requests https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories

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asked 23/09/2024
Jumar Antonia
34 questions
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