ExamGecko
Search Search Login
Home Home / Salesforce / Certified Business Analyst
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map. Which diagram should the BA use in this case?
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?
Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate. How is the success rate calculated?
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed. What should the BA recommend to help the resolve a common obstacle?
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is 'finance needs a time tracking sys containers.' Which option best represents the 'IF component of the INVEST checklist to make a good user story from this requirement?
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production. Which principle of Agile methodology does this violate?
After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them. What should the BA use to help them organize these requests?
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes. What should JC use to prevent this from happening in the future?
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Question 118 - Certified Business Analyst discussion

Report
Export

Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called 'Lost Reason' on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.

Which option should the BA use to construct the user story?

A.
As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
Answers
A.
As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
B.
As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
Answers
B.
As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
C.
AS a sales leader, I need a new 'Closed/Lost Reason' picklist field on Opportunities and better reports to help the sales team improve close rates.
Answers
C.
AS a sales leader, I need a new 'Closed/Lost Reason' picklist field on Opportunities and better reports to help the sales team improve close rates.
Suggested answer: A

Explanation:

This answer provides an example of how to construct the user story for creating a new picklist field called ''Lost Reason'' on the Opportunity object with the goal of improving pipeline reports, using this format: As a , I want <goal>, so that <value>. This answer defines the persona as ''sales leader'', who is likely to be one of the main users or beneficiaries of this feature. It also defines the goal as ''see more details on Closed/Lost Opportunities'', which is what they want to accomplish with this feature. Finally, it defines the value as ''help the sales team improve close rates'', which is why they want to accomplish this goal and how they will measure success.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

Show Answer
asked 23/09/2024
Abbas Maleki
24 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms