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Question 153 - Certified Business Analyst discussion

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Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.

What should the BA do to meet the requirement?

A.
Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
Answers
A.
Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
B.
Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
Answers
B.
Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
C.
Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
Answers
C.
Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
Suggested answer: A

Explanation:

The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. This practice helps to:

Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.

Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is needed or required.

Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map

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asked 23/09/2024
Jordan Nguyen
31 questions
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