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You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
The customer requires secure access control for sensitive customer data. Which functionality is most important?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?

Question 39 - Certified Contact Center discussion

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The customer requires secure access control for sensitive customer data. Which data model element contributes to data security?

A.
Utilize custom fields to capture all types of customer information without access restrictions.
Answers
A.
Utilize custom fields to capture all types of customer information without access restrictions.
B.
Configure field-level security to grant selective access to sensitive data based on user roles and permissions.
Answers
B.
Configure field-level security to grant selective access to sensitive data based on user roles and permissions.
C.
Implement third-party data encryption solutions for additional security layers.
Answers
C.
Implement third-party data encryption solutions for additional security layers.
D.
Store all customer data in one field without any segregation or access control mechanisms.
Answers
D.
Store all customer data in one field without any segregation or access control mechanisms.
Suggested answer: B

Explanation:

Field-Level Security (FLS) in Salesforce is essential for controlling access to sensitive data. It allows administrators to specify which fields are visible and editable by which users or profiles. This ensures that sensitive customer information is only accessible to authorized personnel, thereby contributing significantly to data security. Option 'B. Configure field-level security to grant selective access to sensitive data based on user roles and permissions' is the correct choice as it directly addresses the requirement for secure access control within the Salesforce data model.

Reference: Salesforce Documentation on Field-Level Security

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asked 23/09/2024
Leonelo Sanchez
27 questions
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