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Question 140 - Certified Contact Center discussion
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?
A.
Exporting articles in a compatible format that preserves formatting and internal links for import into the new system.
B.
Manually reviewing and adjusting internal links and formatting within each article before migration.
C.
Utilizing data transformation tools to automatically convert and adapt article formats for the new knowledge base platform.
D.
All of the above, depending on the capabilities of the existing and new knowledge base systems for handling formatting and links.
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