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You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
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Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
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Question 206 - Certified Contact Center discussion

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Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?

A.
Phased deployment migrating agents and customer access in groups to minimize service interruption.
Answers
A.
Phased deployment migrating agents and customer access in groups to minimize service interruption.
B.
Parallel deployment running both platforms simultaneously until full migration to the new system.
Answers
B.
Parallel deployment running both platforms simultaneously until full migration to the new system.
C.
Cutover deployment with a temporary system switch during scheduled maintenance time for minimal disruption.
Answers
C.
Cutover deployment with a temporary system switch during scheduled maintenance time for minimal disruption.
D.
All of the above, depending on the platform integration complexity and desired downtime window.
Answers
D.
All of the above, depending on the platform integration complexity and desired downtime window.
Suggested answer: D

Explanation:

Transitioning to a new chat platform integrated with Salesforce can be effectively managed through various deployment strategies, each suitable based on the specific scenario: A. Phased deployment gradually transitions agents and customers, minimizing disruption. B. Parallel deployment allows running both the old and new platforms simultaneously to ensure continuous service. C. Cutover deployment switches systems during a planned downtime, which is typically scheduled for low-usage times. Selecting the appropriate method depends on factors like the complexity of integration and the organization's tolerance for downtime.

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asked 23/09/2024
Anouar Ettahery
35 questions
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