ExamGecko
Search Search Login
Home Home / Salesforce / Certified Contact Center
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

The customer requires secure access control for sensitive customer data. Which functionality is most important?
You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?

Question 181 - Certified Contact Center discussion

Report
Export

You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?

A.
Pre-populating agent dashboards with relevant information about incoming social media interactions.
Answers
A.
Pre-populating agent dashboards with relevant information about incoming social media interactions.
B.
Ensuring seamless continuity of ongoing social media conversations during the cut-over process.
Answers
B.
Ensuring seamless continuity of ongoing social media conversations during the cut-over process.
C.
Automating case creation and assignment based on social media message content and customer profiles.
Answers
C.
Automating case creation and assignment based on social media message content and customer profiles.
D.
All of the above, contributing to a smooth and efficient transition for handling social media inquiries.
Answers
D.
All of the above, contributing to a smooth and efficient transition for handling social media inquiries.
Suggested answer: D

Explanation:

Efficiently managing the transition of social media messaging in a new routing setup involves several strategies: A. Pre-populating agent dashboards with relevant information enhances readiness to handle incoming interactions effectively. B. Ensuring seamless continuity of ongoing conversations during the cut-over minimizes disruption to customer communications. C. Automating case creation and assignment based on social media content and customer profiles streamlines the response process. Combining these approaches ensures that social media inquiries are managed smoothly and efficiently during and after the transition.

Show Answer
asked 23/09/2024
fabio josca
34 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms