Validating Contact Center metrics involves verifying data accuracy and interpretation. Which tool helps with data quality checks?

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Omer Awad · Accepted Answer

All of the above, offering various options for ensuring data quality and reliable metric interpretation.

Omer Awad · Answer

Salesforce Data Loader for bulk data imports and basic field validation.

Omer Awad · Answer

Data Quality Rules within Salesforce highlighting missing information and formatting inconsistencies.

Omer Awad · Answer

Einstein Anomaly Detection identifying unusual patterns and potential data inaccuracies within metrics.

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