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Question 141 - Certified Contact Center discussion

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You're preparing historical call recordings for migration. Which step helps improve audio quality and accessibility for playback within the new system?

A.
Converting call recordings to a supported audio format compatible with the new Contact Center platform.
Answers
A.
Converting call recordings to a supported audio format compatible with the new Contact Center platform.
B.
Implementing speech-to-text conversion for call recordings and making transcripts available alongside audio files.
Answers
B.
Implementing speech-to-text conversion for call recordings and making transcripts available alongside audio files.
C.
Optimizing audio file size while maintaining optimal sound quality for clear playback and analysis.
Answers
C.
Optimizing audio file size while maintaining optimal sound quality for clear playback and analysis.
D.
All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings.
Answers
D.
All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings.
Suggested answer: D

Explanation:

Preparing historical call recordings for migration to a new system involves several steps to enhance their usability. Converting recordings to formats compatible with the new system ensures they can be played back without issues. Implementing speech-to-text conversion provides searchable transcripts, enhancing accessibility and analysis capabilities. Optimizing audio file size while maintaining quality ensures efficient storage without sacrificing clarity. Thus, 'D. All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings' addresses all key aspects of preparing audio data for effective use in the new system.

Reference: Salesforce Call Center Implementation

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asked 23/09/2024
Krzysztof Dyrdal
48 questions
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