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Question 139 - Certified Contact Center discussion

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You're validating data cleansing requirements for case migration. Which step helps identify and handle duplicate entries?

A.
Matching and merging customer records based on email addresses or phone numbers to eliminate duplicates.
Answers
A.
Matching and merging customer records based on email addresses or phone numbers to eliminate duplicates.
B.
Utilizing data quality rules and duplicate detection tools to flag potential duplicate case records for review and correction.
Answers
B.
Utilizing data quality rules and duplicate detection tools to flag potential duplicate case records for review and correction.
C.
Manually comparing case details and identifying duplicates for removal or merging before data migration.
Answers
C.
Manually comparing case details and identifying duplicates for removal or merging before data migration.
D.
All of the above, depending on the complexity and desired level of automation for duplicate case handling.
Answers
D.
All of the above, depending on the complexity and desired level of automation for duplicate case handling.
Suggested answer: D

Explanation:

Identifying and handling duplicate entries during data cleansing for case migration involves multiple strategies to ensure data integrity. Matching and merging records based on common identifiers like email addresses or phone numbers is effective in eliminating duplicates. Data quality rules and duplicate detection tools can systematically flag potential duplicates for further review. Manually reviewing case details provides a final check to ensure no duplicates slip through. Hence, 'D. All of the above, depending on the complexity and desired level of automation for duplicate case handling' covers all necessary methods for thorough duplicate management.

Reference: Salesforce Data Management

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asked 23/09/2024
eddie alvarez
42 questions
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