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Question 74 - Certified Contact Center discussion

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The customer needs to ensure data security and access controls for sensitive customer information. Which security requirement is most important?

A.
Implement multi-factor authentication (MFA) for secure agent logins and access.
Answers
A.
Implement multi-factor authentication (MFA) for secure agent logins and access.
B.
Configure field-level security to restrict access to sensitive data based on user roles.
Answers
B.
Configure field-level security to restrict access to sensitive data based on user roles.
C.
Encrypt customer data at rest and in transit to protect against unauthorized access.
Answers
C.
Encrypt customer data at rest and in transit to protect against unauthorized access.
D.
Regularly conduct security audits and vulnerability assessments to identify potential risks.
Answers
D.
Regularly conduct security audits and vulnerability assessments to identify potential risks.
Suggested answer: B

Explanation:

Field-Level Security (FLS) is a fundamental security feature in Salesforce that allows administrators to control access to specific fields based on user roles. This feature is crucial for ensuring that sensitive customer data is only accessible by authorized personnel, thereby providing a targeted approach to data security and compliance. 'B. Configure field-level security to restrict access to sensitive data based on user roles' is therefore the most important security requirement for managing access to sensitive information effectively.

Reference: Salesforce Field-Level Security

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asked 23/09/2024
Marco Santoro
31 questions
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