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Question 83 - Certified Contact Center discussion

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Your bot design includes integration with external systems for data retrieval. Which security protocol safeguards data exchange?

A.
Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.
Answers
A.
Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.
B.
API authentication mechanisms ensuring authorized access and verification for data exchange.
Answers
B.
API authentication mechanisms ensuring authorized access and verification for data exchange.
C.
Field-Level Encryption selectively encrypting sensitive data fields within the bot's data storage.
Answers
C.
Field-Level Encryption selectively encrypting sensitive data fields within the bot's data storage.
D.
All of the above, forming a multi-layered security approach for data exchange with external systems.
Answers
D.
All of the above, forming a multi-layered security approach for data exchange with external systems.
Suggested answer: D

Explanation:

A robust security protocol for data exchange with external systems in bot integrations includes multiple layers: A. SSL encryption protects data in transit between the bot and external systems, ensuring confidentiality and integrity. B. API authentication mechanisms control and verify access, maintaining secure connections only with authorized systems. C. Field-Level Encryption provides an additional layer by encrypting sensitive data within the bot's storage, safeguarding information at rest. This multi-layered security approach ensures comprehensive protection of data throughout the interaction and storage lifecycle.

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asked 23/09/2024
Chien-Chung Chen
36 questions
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