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Question 127 - Certified Contact Center discussion

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The release management plan needs to be adaptable to unforeseen changes or challenges. Which element facilitates flexibility and responsiveness?

A.
Detailed and rigid schedule with no room for modifications or adjustments.
Answers
A.
Detailed and rigid schedule with no room for modifications or adjustments.
B.
Clearly defined communication channels and escalation procedures for unforeseen issues.
Answers
B.
Clearly defined communication channels and escalation procedures for unforeseen issues.
C.
Regular risk assessments and contingency plans for potential challenges and roadblocks.
Answers
C.
Regular risk assessments and contingency plans for potential challenges and roadblocks.
D.
A collaborative work environment and open communication among stakeholders.
Answers
D.
A collaborative work environment and open communication among stakeholders.
Suggested answer: D

Explanation:

Flexibility and responsiveness in a release management plan are critical for adapting to unforeseen changes and challenges. This requires not just detailed plans, but also the infrastructure to adapt such as clear communication channels, regular risk assessments, and a collaborative work environment. 'D. A collaborative work environment and open communication among stakeholders' facilitates this adaptability by ensuring that all parties are engaged and can respond quickly to any necessary changes or adjustments.

Reference: Salesforce Change Management

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asked 23/09/2024
Brooke Galiata
32 questions
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