You're deploying a new social media listening tool for proactive customer engagement. Which cut-over requirement helps prevent unnecessary escalation and prioritize genuine concerns?

Question

Vincent Chung · Accepted Answer

All of the above, contributing to a proactive and efficient approach to managing customer sentiment on social media.

Vincent Chung · Answer

Defining clear criteria for identifying escalable issues and sentiment analysis within social media conversations.

Vincent Chung · Answer

Configuring automated notifications and alerts for high-priority mentions and potentially escalating trends.

Vincent Chung · Answer

Training agents on using the social media listening tool to effectively engage with customers and address concerns.

Question list

List of questions

Question 1

(0)

Question 2

(0)

Question 3

(0)

Question 4

(0)

Question 5

(0)

Question 6

(0)

Question 7

(0)

Question 8

(0)

Question 9

(0)

Question 10

(0)

Related questions

Question 136 - Certified Contact Center discussion

Suggested answer: D

0 comments