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You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
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The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
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Your KPIs include measuring agent utilization rates. Which metric best reflects this?
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Question 155 - Certified Contact Center discussion

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The best set of functionalities for the client's needs is a combination of

Messaging for Web and Embedded Service, with possible consideration of

Einstein Bots depending on specific requirements.

A.
As part of the project governance, Ursa Major Solar has decided to use Agle Development Principles. One of the project stakeholders has come to a consultant to explain to them a more detail the 12 agile principles. What is one of the agile principles?
Answers
A.
As part of the project governance, Ursa Major Solar has decided to use Agle Development Principles. One of the project stakeholders has come to a consultant to explain to them a more detail the 12 agile principles. What is one of the agile principles?
B.
Customer Collaboration over Processes and Tools Working Software over Comprehensive Documentation Responding to Change over Processes and Tools
Answers
B.
Customer Collaboration over Processes and Tools Working Software over Comprehensive Documentation Responding to Change over Processes and Tools
C.
All three options you listed are actually Agile principles! Agile Development emphasizes a set of 12 guiding principles that promote flexibility, collaboration, and iterative development. Here's a breakdown of each option:
Answers
C.
All three options you listed are actually Agile principles! Agile Development emphasizes a set of 12 guiding principles that promote flexibility, collaboration, and iterative development. Here's a breakdown of each option:
D.
A consultant is preparing post-implementation training material for the agents and supervisors. Agents will need to use the cell transcript configured in Amazon Connect a part of the implementation
Answers
D.
A consultant is preparing post-implementation training material for the agents and supervisors. Agents will need to use the cell transcript configured in Amazon Connect a part of the implementation
Suggested answer: B

Explanation:

One of the Agile principles relevant to the query is 'Customer collaboration over processes and tools.' This principle emphasizes the importance of working with customers throughout the development process, valuing their input more than sticking rigidly to tools or predefined processes. This collaborative approach ensures that the product evolves as per the customer's needs and feedback, leading to more successful and relevant outcomes. It supports Agile's overarching goal of adaptive planning, evolutionary development, and continual improvement, which aligns perfectly with the dynamic needs of project development.

Reference: https://agilemanifesto.org/principles.html

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asked 23/09/2024
Mark Oh
36 questions
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