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Question 158 - Certified Contact Center discussion

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You need to deploy a new case routing algorithm based on AI. Which deployment process provides the safest and most controlled approach?

A.
Pilot deployment involving a small user group for testing and feedback before broader rollout.
Answers
A.
Pilot deployment involving a small user group for testing and feedback before broader rollout.
B.
Production deployment directly to all users simultaneously, with immediate effect.
Answers
B.
Production deployment directly to all users simultaneously, with immediate effect.
C.
Full sandbox deployment for comprehensive testing before migrating to production.
Answers
C.
Full sandbox deployment for comprehensive testing before migrating to production.
D.
All of the above, depending on the complexity and potential impact of the new algorithm.
Answers
D.
All of the above, depending on the complexity and potential impact of the new algorithm.
Suggested answer: A

Explanation:

Deploying a new case routing algorithm based on AI is best approached using a pilot deployment. This method involves testing the new algorithm with a small group of users to collect feedback and assess performance in a controlled environment. This approach allows for identifying potential issues and making necessary adjustments before a full-scale rollout, thus reducing risk and ensuring the algorithm performs as intended when implemented broadly.

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asked 23/09/2024
Vijayakumar Dhandapani
42 questions
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