You're deploying a new email channel integration for customer support. Which cut-over requirement helps maintain data accuracy and consistency?

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Ramon Vieira da Rocha · Accepted Answer

All of the above, contributing to accurate data capture and seamless processing of email inquiries.

Ramon Vieira da Rocha · Answer

Implementing data validation rules for incoming email subject lines and customer information.

Ramon Vieira da Rocha · Answer

Configuring automated case creation and assignment based on specific keywords and email content.

Ramon Vieira da Rocha · Answer

Testing the email integration with various sample messages and scenarios before real-world deployment.

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