ExamGecko
Search Search Login
Home Home / Salesforce / Certified Contact Center
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
The customer requires secure access control for sensitive customer data. Which functionality is most important?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
Your KPIs include measuring agent utilization rates. Which metric best reflects this?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?

Question 164 - Certified Contact Center discussion

Report
Export

You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?

A.
Defining precise triggers for proactive chat engagement based on website visitor behavior and context.
Answers
A.
Defining precise triggers for proactive chat engagement based on website visitor behavior and context.
B.
Configuring clear opt-out options for customers within the chat window and on website landing pages.
Answers
B.
Configuring clear opt-out options for customers within the chat window and on website landing pages.
C.
Providing agents with readily available customer context and browsing history within the chat interface.
Answers
C.
Providing agents with readily available customer context and browsing history within the chat interface.
D.
All of the above, contributing to a personalized and helpful proactive chat experience for website visitors.
Answers
D.
All of the above, contributing to a personalized and helpful proactive chat experience for website visitors.
Suggested answer: D

Explanation:

Optimizing customer experience with a new web chat widget involves several strategic actions: A. Defining precise triggers based on visitor behavior ensures proactive engagements are timely and relevant. B. Configuring clear opt-out options respects customer preferences and minimizes intrusion. C. Providing agents with customer context and browsing history enhances the ability to offer personalized assistance. Implementing these requirements collectively ensures a positive and non-intrusive chat experience, fostering customer satisfaction and engagement.

Show Answer
asked 23/09/2024
Louis Flink
43 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms