To comply with the 'Eliminate duplicate email attachments' setting while processing PDFs in a high-volume email environment, the consultant should consider this approach:
Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation.
How should a consultant recommend UC configure this solution?

Question

To comply with the 'Eliminate duplicate email attachments' setting while processing PDFs in a high-volume email environment, the consultant should consider this approach:

Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation.

How should a consultant recommend UC configure this solution?

Jhon Doe · Accepted Answer

Set up the organization's default business hours and create an escalation rule where the case matches the criteria associated with different business hours.

Jhon Doe · Answer

Create an Apex trigger that checks the default business hours and the business hours on an escalation.

Jhon Doe · Answer

Set up the organization's default business hours and set up another set of business ho the second option

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