While all listed KPIs have relevance, the most suitable set for Ursa Major Solar's goals (enhanced customer satisfaction & loyalty, cost streamlining) should prioritize these areas:
A Ursa Major Solar recently hired many new agents to handle seasonal peak volumes in the voice channel.

Question

While all listed KPIs have relevance, the most suitable set for Ursa Major Solar's goals (enhanced customer satisfaction & loyalty, cost streamlining) should prioritize these areas:

A Ursa Major Solar recently hired many new agents to handle seasonal peak volumes in the voice channel.

Sharos Ramcharan · Accepted Answer

Build Omni-Channel routing flow and add all senior agents to the direct to agent routing proceed

Sharos Ramcharan · Answer

Assign Read All data access to all voice agents

Sharos Ramcharan · Answer

Update the organization-wide sharing setting for use Presence to Public Read City

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