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Question 76 - Certified Education Cloud Consultant discussion

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A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.

Which two steps should a consultant take to set up a student in Student Success Hub?

Choose 2 answers

A.
Create a Student Case record.
Answers
A.
Create a Student Case record.
B.
Create a User record.
Answers
B.
Create a User record.
C.
Create a Household Account record.
Answers
C.
Create a Household Account record.
D.
Create an Administrative Account record.
Answers
D.
Create an Administrative Account record.
Suggested answer: A, D

Explanation:

The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student's request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student's issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub.

Reference:

https://www.salesforce.org/products/student-success-hub/overview/

https://powerofus.force.com/s/article/SSHub-Student-Cases

https://powerofus.force.com/s/article/EDA-Accounts

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asked 23/09/2024
Yedron Rojas Acosta
49 questions
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