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Salesforce Certified Education Cloud Consultant Practice Test - Questions Answers, Page 7

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Question 61

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A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.

What should the consultant recommend to meet the requirement?

Success Teams
Success Teams
Queue Management
Queue Management
Appointment Scheduling
Appointment Scheduling
Assignment Rules
Assignment Rules
Suggested answer: C

Explanation:

Appointment Scheduling is a solution that the consultant can recommend to meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face. Appointment Scheduling is a feature that allows users to create and manage appointments with customers or clients from Salesforce. Appointment Scheduling can be used to offer different types of services, such as career advice, tutoring, or counseling. Appointment Scheduling also integrates with calendars, email notifications, and reports. Success Teams, Queue Management, and Assignment Rules are not solutions that can meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face.

Reference:

https://help.salesforce.com/s/articleView?id=sf.appointment_scheduling_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/appointment-scheduling

asked 23/09/2024
Jered Anderson
40 questions

Question 62

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A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising. The school wants to use the Education Data Architecture (EDA) and to create Giving Pages.

What is a compatibility consideration the consultant should discuss with the school?

Accounting Subledger is installed.
Accounting Subledger is installed.
Elevate is incompatible with Advisor Link.
Elevate is incompatible with Advisor Link.
Gift Entry Manager is required.
Gift Entry Manager is required.
Person Accounts must be enabled.
Person Accounts must be enabled.
Suggested answer: D

Explanation:

he consultant should discuss with the school that Person Accounts must be enabled as a compatibility consideration for using EDA and creating Giving Pages. Person Accounts are a feature that allows users to store information about individual people who are not associated with an Account, such as donors or applicants. Person Accounts are required for using EDA and creating Giving Pages, because they enable users to track donations and payments from individual donors. Accounting Subledger is not installed, but rather purchased separately. Elevate is not incompatible with Advisor Link, but rather integrates with it. Gift Entry Manager is not required, but rather optional.

Reference:

https://help.salesforce.com/s/articleView?id=sf.accounts_person_behavior.htm&type=5

https://www.salesforce.org/wp-content/uploads/2020/08/Elevate-and-Giving-Pages.pdf

asked 23/09/2024
Peter Avino
26 questions

Question 63

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The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.

What should the consultant recommend?

Power of Us Hub
Power of Us Hub
Trailblazer Community
Trailblazer Community
Trailhead
Trailhead
Salesforce Einstein
Salesforce Einstein
Suggested answer: C

Explanation:

Trailhead is a resource that the consultant can recommend for training users to learn basic Salesforce functionality at their own pace and track lesson completion. Trailhead is an online learning platform that provides interactive and gamified content on various Salesforce topics, such as products, features, skills, and best practices. Trailhead also allows users to earn badges and points as they complete modules and projects, and track their progress and achievements. Trailhead is free and accessible to anyone who wants to learn Salesforce. Power of Us Hub, Trailblazer Community, and Salesforce Einstein are not resources that provide training on basic Salesforce functionality.

Reference:

https://trailhead.salesforce.com/en/home

https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics

asked 23/09/2024
Nidal Allamadani
45 questions

Question 64

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The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.

Which solution should the consultant recommend?

Salesforce reports
Salesforce reports
A third-party app
A third-party app
Salesforce Files
Salesforce Files
Extended Mail Merge
Extended Mail Merge
Suggested answer: B

Explanation:

A third-party app is a solution that the consultant can recommend to meet the requirement of electronically sending, and also printing and mailing scholarship and program admission decisions on a preformatted letter template. A third-party app is an application that provides additional features and solutions for Salesforce. There are many third-party apps on the AppExchange that offer document generation and delivery capabilities, such as creating letters, invoices, contracts, or proposals, and sending them via email or postal mail. The consultant can help the International Studies office choose an app that meets their needs and budget. Salesforce reports, Salesforce Files, and Extended Mail Merge are not solutions that can electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.

Reference:

https://appexchange.salesforce.com/appxStore?type=App&keyword=document%20generation

https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics

asked 23/09/2024
Manuela Kays
36 questions

Question 65

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The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.

Which two options should the consultant recommend to meet the requirement?

Choose 2 answers.

Knowledge
Knowledge
Queues
Queues
Bots
Bots
Live Chat
Live Chat
Suggested answer: C, D

Explanation:

Bots and Live Chat are two options that the consultant can recommend to meet the requirement of providing real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources. Bots are automated agents that can interact with customers via text or voice, and provide answers, guidance, or actions based on predefined rules or artificial intelligence. Live Chat is a feature that allows users to chat with customers or prospects in real time from a website or an app, and provide support or information. Bots and Live Chat can be used together to create a seamless customer service experience, where bots can handle simple inquiries and escalate complex cases to live agents. Knowledge and Queues are not options that can provide real-time automated Salesforce messaging solution.

Reference:

https://www.salesforce.com/products/service-cloud/features/bots/

https://www.salesforce.com/products/service-cloud/features/live-chat-software/

https://trailhead.salesforce.com/en/content/learn/modules/service_bots_basics

asked 23/09/2024
Edgar Zapico
39 questions

Question 66

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The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.

Which recommendation should the consultant make to meet this requirement?

Implement Nonprofit Success Pack (NPSP).
Implement Nonprofit Success Pack (NPSP).
Start solution design during a discovery session.
Start solution design during a discovery session.
Prioritize the organization's initiatives.
Prioritize the organization's initiatives.
Suggested answer: C

Explanation:

A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization's initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc.Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.

asked 23/09/2024
Selim OZIS
32 questions

Question 67

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An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.

What should a consultant recommend to meet this requirement?

Salesforce Data Management Platform
Salesforce Data Management Platform
Einstein Account-Based Marketing
Einstein Account-Based Marketing
Pardot Business Unit
Pardot Business Unit
Marketing Cloud Business Unit
Marketing Cloud Business Unit
Suggested answer: D

Explanation:

Marketing Cloud Business Unit is a solution that the consultant can recommend to meet the requirement of centralizing email communications for alumni and allowing departments across the university to only view their team's content. Marketing Cloud Business Unit is a feature that allows users to segment their Marketing Cloud account into separate units based on different criteria, such as brands, regions, products, or teams. Marketing Cloud Business Unit can be used to control access to data, content, subscribers, reports, and settings for each unit. Marketing Cloud Business Unit can help the university create a centralized email communication strategy for alumni while maintaining data security and visibility for each department. Salesforce Data Management Platform, Einstein Account-Based Marketing, and Pardot Business Unit are not solutions that can meet the requirement of centralizing email communications for alumni and allowing departments across the university to only view their team's content.

Reference:

https://help.salesforce.com/s/articleView?id=sf.mc_overview_business_units.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/marketing-cloud-basics/marketing-cloud-basics-business-units

asked 23/09/2024
Christopher Fiotes
35 questions

Question 68

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A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.

What is the likely cause for all of these issues?

TDTM
TDTM
Insufficient code coverage
Insufficient code coverage
Data skew
Data skew
Insufficient data storage
Insufficient data storage
Suggested answer: C

Explanation:

Data skew is the likely cause for all of these issues, such as record locking, long search times, and long record save times. Data skew is a condition that occurs when a large number of child records are associated with a single parent record, or when a large number of records are owned by a single user. Data skew can affect performance and functionality, such as locking records, slowing down queries, and increasing save times. TDTM, insufficient code coverage, and insufficient data storage are not likely causes for all of these issues.

Reference:

https://help.salesforce.com/s/articleView?id=sf.data_skew.htm&type=5

https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performance.html

asked 23/09/2024
Ali Reza Azmi
43 questions

Question 69

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University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.

Which identity management feature should the consultant recommend to meet this requirement?

Single sign-on
Single sign-on
Multi-factor authentication
Multi-factor authentication
Connected apps
Connected apps
Social sign-on
Social sign-on
Suggested answer: B

Explanation:

Multi-factor authentication is an identity management feature that the consultant can recommend to meet the requirement of authenticating to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Multi-factor authentication is a feature that adds an extra layer of security to the login process by requiring users to verify their identity using a second factor, such as a mobile app, a security key, or an email link. Multi-factor authentication can help prevent unauthorized access and protect sensitive data. Single sign-on, connected apps, and social sign-on are not identity management features that require users to authenticate to internal systems both by logging in with a username and password and by authenticating via an app on their phone.

Reference:

https://help.salesforce.com/s/articleView?id=sf.identity_mfa.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/identity_login/identity_login_mfa

asked 23/09/2024
Baljit Bhadare
39 questions

Question 70

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A college needs to extend capabilities of its existing Salesforce environment that uses the Education Data Architecture (EDA). The college want to ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) Functionality.

Use the yaml file from Salesforce.org GitHub.
Use the yaml file from Salesforce.org GitHub.
Use a Salesforce.org community solution.
Use a Salesforce.org community solution.
Use third-party apps that are powered by EDA.
Use third-party apps that are powered by EDA.
Use third-party apps that are EDA ready.
Use third-party apps that are EDA ready.
Suggested answer: D

Explanation:

The consultant should advise the college to use third-party apps that are EDA ready, because this can ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) functionality. EDA ready apps are apps that have been certified by Salesforce.org as compatible with EDA and its features, such as TDTM. TDTM is a feature that allows users to customize the behavior of EDA triggers and disable or enable them as needed. EDA ready apps can help the college extend the capabilities of their existing Salesforce environment without compromising the functionality or performance of EDA. Using the yaml file from Salesforce.org GitHub, using a Salesforce.org community solution, or using third-party apps that are powered by EDA are not advice that the consultant should give to the college.

Reference:

https://powerofus.force.com/s/article/EDA-Certified-Apps

https://powerofus.force.com/s/article/EDA-TDTM

asked 23/09/2024
Patrick Neason
32 questions
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