Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

Question

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

Kristian Michael Matias · Accepted Answer

Create a pre-chat form to fill out before initiating Chat.

Kristian Michael Matias · Answer

Create a flow for customers to fill out before initiating Chat.

Kristian Michael Matias · Answer

Enable Chat for only authenticated users and pass the user's information on hidden fields.

Kristian Michael Matias · Answer

Deploy a unique chat per topic.

Question list

List of questions

Question 1

(0)

Question 2

(0)

Question 3

(0)

Question 4

(0)

Question 5

(0)

Question 6

(0)

Question 7

(0)

Question 8

(0)

Question 9

(0)

Question 10

(0)

Related questions

Question 49 - Certified Experience Cloud Consultant discussion

Suggested answer: D

0 comments