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Salesforce Certified Experience Cloud Consultant Practice Test - Questions Answers, Page 5

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Question 41

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Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.

Which template should UC select when building its site?

Customer Service
Customer Service
Customer Account Portal
Customer Account Portal
Partner Central
Partner Central
Help Center
Help Center
Suggested answer: D
asked 23/09/2024
Geoffrey Vd Molen
41 questions

Question 42

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DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.

Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?

Choose 2 answers

Map articles to Content Topics.
Map articles to Content Topics.
Map topics to data categories.
Map topics to data categories.
Enable 'Share on Sites' setting.
Enable 'Share on Sites' setting.
Enable 'Automate Topic Assignment'' setting.
Enable 'Automate Topic Assignment'' setting.
Suggested answer: B, D
asked 23/09/2024
CHARLES ADAMA
34 questions

Question 43

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Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

Manually share cases.
Manually share cases.
Move users who need case access to a higher level in the Role Hierarchy.
Move users who need case access to a higher level in the Role Hierarchy.
Configure an External Account Hierarchy.
Configure an External Account Hierarchy.
Create a Sharing Set for the Account.
Create a Sharing Set for the Account.
Suggested answer: C
asked 23/09/2024
OLUWAGBENRO AFUWAPE
39 questions

Question 44

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Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.

Which two license types have single SKUs that would support this requirement for UC customers?

Choose 2 answers

Channel Account
Channel Account
Customer Community Plus
Customer Community Plus
Commerce Portal
Commerce Portal
External Apps
External Apps
Suggested answer: C, D
asked 23/09/2024
Thomas Schmitt
42 questions

Question 45

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Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.

Which two things should UC keep in mind when setting up partner roles?

Choose 2 answers

Role Hierarchy can only be used if all objects have external OWD set to Private.
Role Hierarchy can only be used if all objects have external OWD set to Private.
The default limit for the number of roles for portals is 50,000 per org.
The default limit for the number of roles for portals is 50,000 per org.
Unused roles can be deleted.
Unused roles can be deleted.
Once created, roles cannot be deleted.
Once created, roles cannot be deleted.
Suggested answer: B, C
asked 23/09/2024
Luis Antonio Sanchez Estrada
35 questions

Question 46

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Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

Accounts with active Experience Cloud users cannot be merged with another account.
Accounts with active Experience Cloud users cannot be merged with another account.
The user trying to merge the accounts does not have the Merge Portal Roles permission.
The user trying to merge the accounts does not have the Merge Portal Roles permission.
The user trying to merge the accounts does not have the System Administrator profile.
The user trying to merge the accounts does not have the System Administrator profile.
Accounts used in an External Account Hierarchy cannot be merged with another account.
Accounts used in an External Account Hierarchy cannot be merged with another account.
Suggested answer: D
asked 23/09/2024
Martynas Abrutis
39 questions

Question 47

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DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.

What should the Experience Cloud consultant recommend?

Create a peer-to-peer forum for agents and share the URL with employees.
Create a peer-to-peer forum for agents and share the URL with employees.
Create a digital experience for agents and share the URL with employees.
Create a digital experience for agents and share the URL with employees.
Create a digital experience for agents and an app for employees.
Create a digital experience for agents and an app for employees.
Create a self-service community for agents and an app for employees.
Create a self-service community for agents and an app for employees.
Suggested answer: C
asked 23/09/2024
Angelo Gulisano
36 questions

Question 48

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Which three permissions are included for a delegated administrator?

Choose 3 answers

Create and edit external user records.
Create and edit external user records.
Manage object access for external users.
Manage object access for external users.
Add external users to multiple accounts.
Add external users to multiple accounts.
Generate new passwords for external users.
Generate new passwords for external users.
Manage permissions sets for external users on their account.
Manage permissions sets for external users on their account.
Suggested answer: A, D, E
asked 23/09/2024
Sebastian Romero
45 questions

Question 49

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Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

Create a flow for customers to fill out before initiating Chat.
Create a flow for customers to fill out before initiating Chat.
Enable Chat for only authenticated users and pass the user's information on hidden fields.
Enable Chat for only authenticated users and pass the user's information on hidden fields.
Deploy a unique chat per topic.
Deploy a unique chat per topic.
Create a pre-chat form to fill out before initiating Chat.
Create a pre-chat form to fill out before initiating Chat.
Suggested answer: D
asked 23/09/2024
Kristian Michael Matias
44 questions

Question 50

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Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.

How should UC enable the guest user to run the flow?

Assign a single screen to multi-step flow and give the guest user access via page layout.
Assign a single screen to multi-step flow and give the guest user access via page layout.
Save the flow with the 'System Context Without Sharing---Access All Data'' option.
Save the flow with the 'System Context Without Sharing---Access All Data'' option.
Set the ''Enable Lightning Flows for Guest User'' toggle option to ON in Setup.
Set the ''Enable Lightning Flows for Guest User'' toggle option to ON in Setup.
Convert multi-step flow into individual flows and give the guest user access to each flow separately.
Convert multi-step flow into individual flows and give the guest user access to each flow separately.
Suggested answer: A
asked 23/09/2024
Larry Severin
38 questions
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