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Salesforce Certified Experience Cloud Consultant Practice Test - Questions Answers, Page 6

Question list

List of questions

Question 51

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Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specia

Question 52

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The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topi

Question 53

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Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents. What is the first step the system administrator

Question 54

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Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Question 55

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Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in o

Question 56

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The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed. What could be two reasons for this fai

Question 57

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How can records owned by Customer Community users be shared with internal users?

Question 58

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Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management pac

Question 59

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Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transf

Question 60

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Northern Trail Qutfitters implemented a chatbot on its Experience site. Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

Question 51

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals?

Choose 2 answers

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates are available today but not Lightning Bolt solutions.

Industry-specific templates as well as Lightning Bolt solutions are available today.

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Question 52

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.

How should the Salesforce Administrator accomplish this?

Mark old topics as Inactive and assign articles to the new active topics.

Merge similar topics in Content Management.

Delete existing topics and assign articles to newly created topics.

Keep existing topics and reassign articles to newly created topics.

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Question 53

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.

What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Enable Digital Experiences.

Configure the default login.

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Question 54

Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Components in the template header and footer sections cannot be assigned to an audience.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

Up to 2,000 audiences can be created.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

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Question 55

Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.

Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

Permission Sets

Branding Sets

Sharing Rules

Audience Targeting

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Question 56

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure?

Choose 2 answers

The portal role record has not been created.

The portal profile record has not been created.

User records are missing. Penal & Pep ore

Contact records have not been created.

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Question 57

How can records owned by Customer Community users be shared with internal users?

Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

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Question 58

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.

During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.

What is the reason for this issue?

The Community manager for Europe does not have System Administrator privileges.

The preconfigured Insights reports need to be modified to meet GDPR requirements.

The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

The Experience Cloud site for Europe has more than a million users.

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Question 59

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this?

Choose 2 answers

Lightning Bolts can be distributed and reused.

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can help organize, manage, and reuse digital content.

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