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Question 93 - Certified Financial Services Cloud discussion

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A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud.

What should the consultant create as a deliverable for the current state business process?

A.
Word document telling the story of the process from the user's perspective
Answers
A.
Word document telling the story of the process from the user's perspective
B.
An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
Answers
B.
An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
C.
An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes
Answers
C.
An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes
D.
A Powerpoint deck wftJscreenshots of the current systems and callouts to what is happening on each slide
Answers
D.
A Powerpoint deck wftJscreenshots of the current systems and callouts to what is happening on each slide
Suggested answer: C

Explanation:

To document the current state business process for implementing Salesforce Financial Services Cloud, the consultant should create an end-to-end visual map of the process using personas, systems, inputs, and outcomes. A visual map is a tool that can help illustrate the flow of a business process from start to finish, showing the steps, decisions, and dependencies involved in each stage. A visual map can also include personas, systems, inputs, and outcomes to provide more context and detail for each step of the process. Personas are fictional characters that represent the different roles or users that participate in or interact with the process. Systems are the tools or applications that are used to perform or support the process. Inputs are the data or information that are required or provided for each step of the process. Outcomes are the results or outputs that are achieved or delivered by each step of the process. Verified

Reference: : Salesforce Help Article3: Salesforce Help Article [4]

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asked 23/09/2024
Mario Jose Oliveros Recinos
42 questions
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