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Question 22 - Certified Marketing Cloud Account Engagement Specialist discussion

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LenoxSoft has an engagement studio program within a recipient list and a suppression list. A prospect is a member of both the recipient list and the suppression list.

In which scenario would a prospect be able to receive the emails in the program?

A.
The prospect is marked as optad out.
Answers
A.
The prospect is marked as optad out.
B.
The prospect is removed from the recipient list
Answers
B.
The prospect is removed from the recipient list
C.
The prospect is removed from the suppression list
Answers
C.
The prospect is removed from the suppression list
D.
The prospect is removed from both the suppression list and the recipient list.
Answers
D.
The prospect is removed from both the suppression list and the recipient list.
Suggested answer: C

Explanation:

The scenario in which a prospect would be able to receive the emails in the program is when the prospect is removed from the suppression list. A suppression list is a list that prevents prospects from receiving emails from an engagement studio program, even if they are in the recipient list. A recipient list is a list that defines the prospects who are eligible to receive emails from the program. If a prospect is in both the recipient list and the suppression list, they will not receive any emails from the program. Removing the prospect from the suppression list will allow them to receive the emails, as long as they are still in the recipient list and not opted out. Removing the prospect from the recipient list, marking the prospect as opted out, or removing the prospect from both the suppression list and the recipient list will not allow them to receive the emails from the program.Reference[Engagement Studio Suppression Lists]

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asked 23/09/2024
Maurice Nicholson
33 questions
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