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Question 36 - Certified Marketing Cloud Account Engagement Specialist discussion

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Which two activities can automatically increase a prospects score using the default scoring model? Choose 2 answers

A.
A prospect being converted from a Lead to a Contact
Answers
A.
A prospect being converted from a Lead to a Contact
B.
A prospect sending an email to their assigned user
Answers
B.
A prospect sending an email to their assigned user
C.
A prospect clicking on a tracked link in an email
Answers
C.
A prospect clicking on a tracked link in an email
D.
A prospect submitting a form on a landing page
Answers
D.
A prospect submitting a form on a landing page
Suggested answer: C, D

Explanation:

According to theSalesforce documentation, the default scoring model in Marketing Cloud Account Engagement assigns points to prospects based on their activities, such as clicking a link in an email, submitting a form, or visiting a landing page. These activities indicate the level of interest and engagement of the prospects, and help prioritize them for sales follow-up. Converting a lead to a contact or sending an email to the assigned user are not activities that automatically increase the prospect's score, unless they are customized in the scoring rules.

Reference:Salesforce documentation

asked 23/09/2024
kevin klyn
36 questions
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