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Question 42 - Certified Process Automation discussion
In which two ways does Salesforce Flow for Service help customer service agent?
A.
It shows a checklist that agents can print.
B.
It allows an agent to pen a record and seamlessly resume a customer conversion.
C.
It uses flows and quick action to walk agents through customer engagement.
D.
It helps an experienced agent show a new agent what to do.
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