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Salesforce Certified Process Automation Practice Test - Questions Answers, Page 5

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Question 41

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Universal Containers (UC) is automatically its employee offboarding process. Payroll information is stored in an external system. What could UC use to make a automatic update to the payroll system when an employee is offboarded?

Salesforce Handler
Salesforce Handler
API Connect
API Connect
Outbound Message Action
Outbound Message Action
JSON Auto Connector
JSON Auto Connector
Suggested answer: C

Explanation:

To automatically update the payroll system when an employee is offboarded, UC can use Outbound Message Actions in Salesforce. Outbound Messages allow Salesforce to send specific information to external systems in the form of SOAP messages. This feature is particularly useful for integrating Salesforce with external systems like a payroll system without writing any code. The outbound message will be triggered by a workflow or a process when an offboarding event occurs, ensuring the payroll system is updated accordingly.

Reference: Salesforce Help - Outbound Messaging

asked 23/09/2024
Zeshan Tariq
40 questions

Question 42

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In which two ways does Salesforce Flow for Service help customer service agent?

It shows a checklist that agents can print.
It shows a checklist that agents can print.
It allows an agent to pen a record and seamlessly resume a customer conversion.
It allows an agent to pen a record and seamlessly resume a customer conversion.
It uses flows and quick action to walk agents through customer engagement.
It uses flows and quick action to walk agents through customer engagement.
It helps an experienced agent show a new agent what to do.
It helps an experienced agent show a new agent what to do.
Suggested answer: B, C

Explanation:

Salesforce Flow for Service enhances customer service agents' efficiency by providing guided visual workflows (Flows) and quick actions that walk agents through standardized customer engagement processes. This ensures consistency and quality in customer interactions. Additionally, it allows agents to open customer records and seamlessly resume conversations, ensuring a personalized and context-aware service experience.

Reference: Salesforce Blog - Salesforce Flow for Service

asked 23/09/2024
Albert Tedjadiputra
35 questions

Question 43

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Cloud Kicks (CK) is evaluating outbound message actions to send pricing updates to ....

If the endpoint is unavailable, outbound messages are lost after 3 unsuccessful retries.
If the endpoint is unavailable, outbound messages are lost after 3 unsuccessful retries.
Outbound messages could potentially be delivered out of order.
Outbound messages could potentially be delivered out of order.
Audit trail is not available for outbound messages.
Audit trail is not available for outbound messages.
Admin can configure up to 5 outbound message types for guaranteed delivery.
Admin can configure up to 5 outbound message types for guaranteed delivery.
Suggested answer: B

Explanation:

One of the limitations of using outbound message actions in Salesforce is that messages could potentially be delivered out of order. This is important to consider when the sequence of updates is critical to the receiving system. Salesforce does not guarantee the order of delivery for outbound messages, which could impact systems relying on sequential updates.

Reference: Salesforce Developer Documentation - Outbound Messaging

asked 23/09/2024
Ragul Ponniah
41 questions

Question 44

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What dies debug option in Flow Builder allow an administrator to do?

Enter custom values for input variable and view step-wise details.
Enter custom values for input variable and view step-wise details.
Roll back to previously executed actions, callouts, and changes committed to the database.
Roll back to previously executed actions, callouts, and changes committed to the database.
Run the most recent saved version of the flow with auto-save mode turned OFF.
Run the most recent saved version of the flow with auto-save mode turned OFF.
Version a Flow that can be saved as current version after the Flow has run.
Version a Flow that can be saved as current version after the Flow has run.
Suggested answer: A

Explanation:

The debug option in Flow Builder allows an administrator to test the flow by entering custom values for input variables and then executing the flow step by step. This feature provides detailed information about each step's execution, helping to identify and troubleshoot issues within the flow. It's a crucial tool for ensuring that the flow behaves as expected before activation.

Reference: Salesforce Help - Debug a Flow

asked 23/09/2024
ben ebrahimi
39 questions

Question 45

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Which process must be automated using Flow Builder?

Whenever deletion of records are involved.
Whenever deletion of records are involved.
Whenever time based actions are involved.
Whenever time based actions are involved.
Whenever posting to chatter is involved.
Whenever posting to chatter is involved.
Whenever outbound messages are involved.
Whenever outbound messages are involved.
Suggested answer: B

Explanation:

Flow Builder must be used to automate processes that involve time-based actions. This includes scenarios where certain actions need to be performed after a specified duration or at a specific time in the future. Flow Builder's Scheduled Paths feature enables administrators to define actions that are triggered based on time conditions, providing flexibility in automating time-dependent processes.

Reference: Salesforce Help - Schedule-Triggered Flows

asked 23/09/2024
Ali Reza Azmi
43 questions

Question 46

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A new VP of sales joined TrueGlobal Inc. TrueGlobal uses Salesforce for managing their global sales operations. The VP of sales wants to receive an email alert if a deal stage is changed to Closed Lost and the amount was greater than $1,000,000. What evaluation criteria should the administrator choose while creating this workflow rule?

When a record is created and every time it is edited
When a record is created and every time it is edited
When a record is created and any time it's edited to subsequently meet criteria
When a record is created and any time it's edited to subsequently meet criteria
When a record is created
When a record is created
When a record is edited, and any time it's edited to subsequently meet criteria
When a record is edited, and any time it's edited to subsequently meet criteria
Suggested answer: B

Explanation:

For the VP of Sales at TrueGlobal Inc. to receive an email alert when a deal stage changes to Closed Lost with an amount greater than $1,000,000, the workflow rule should be set to trigger 'when a record is created, and any time it's edited to subsequently meet criteria.' This ensures the workflow rule evaluates the record both upon creation and any time the record is edited in a way that it meets the specified criteria, catering to both new and existing opportunities.

Reference: Salesforce Help - Workflow Rule Considerations

asked 23/09/2024
Kirk Boothe
37 questions

Question 47

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Which of the following are true regarding the Lead Conversion process? Choose two

An Account is created if one with the same name is not found
An Account is created if one with the same name is not found
A Contact is created if one with the same name is not found
A Contact is created if one with the same name is not found
An Opportunity is always created
An Opportunity is always created
Custom Lead fields can be inserted into standard or custom Account, Contact or Opportunity fields.
Custom Lead fields can be inserted into standard or custom Account, Contact or Opportunity fields.
Suggested answer: A, D

Explanation:

During the Lead Conversion process in Salesforce, an Account is created if an existing one with the same name isn't found. Additionally, Salesforce allows for the mapping of custom Lead fields to standard or custom fields on Account, Contact, or Opportunity objects, ensuring that important information from the Lead is preserved and transferred during conversion.

Reference: Salesforce Help - Customize How Leads Get Converted

asked 23/09/2024
nico farina
38 questions

Question 48

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If a record meets one criteria, an email should be sent. If the record meets a different criteria, a task should be created. It is possible that a record meets both criteria.

What is the recommended solution for this scenario?

Create one Workflow Rule with two Workflow Actions
Create one Workflow Rule with two Workflow Actions
Create two Workflow Rules
Create two Workflow Rules
Create one Process using the Process Builder
Create one Process using the Process Builder
Define two Processes using the Process Builder
Define two Processes using the Process Builder
Suggested answer: C

Explanation:

For a scenario where different actions (sending an email and creating a task) need to be taken based on different criteria, and a record could meet both, using a single Process in Process Builder is recommended. This allows for the evaluation of multiple criteria within one process and the execution of multiple actions based on those criteria, even if a record meets more than one set of criteria.

Reference: Salesforce Help - Process Builder

asked 23/09/2024
Seth Frizzell
37 questions

Question 49

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What are three best practices a business analyst should keep in mind when creating a Flow?

Create a draft version of the flow and delete it after the real version has been successfully run at least once.
Create a draft version of the flow and delete it after the real version has been successfully run at least once.
Plan out their flow before they start building.
Plan out their flow before they start building.
Identify the Salesforce IDs and hardcode them in a process so they can be easily referenced.
Identify the Salesforce IDs and hardcode them in a process so they can be easily referenced.
Provide an error handler.
Provide an error handler.
Wait until the end of the flow to make changes to the database.
Wait until the end of the flow to make changes to the database.
Suggested answer: B, D, E

Explanation:

When creating a Flow, it's best practice to plan the flow before building, provide error handling to manage exceptions, and wait until the end of the flow to make bulk changes to the database to optimize performance and limit errors. These practices help ensure the flow is efficient, effective, and less prone to causing issues in the Salesforce environment.

Reference: Salesforce Developer Blog - Best Practices for Building Flows

asked 23/09/2024
James Joiner
31 questions

Question 50

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Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current manual process involves filling out a long form containing many fields. NTO is planning to replace the current process with Flows. Users frequently change field values as they are filling out the form. What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?

Allow Navigation' needs to be set to TRUE on the Flow.
Allow Navigation' needs to be set to TRUE on the Flow.
Only users with 'Navigate Flows'' permission can navigate to previous screens.
Only users with 'Navigate Flows'' permission can navigate to previous screens.
Letting users navigate from the later screen to the previous screen could result in duplicates.
Letting users navigate from the later screen to the previous screen could result in duplicates.
Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be repopulated.
Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be repopulated.
Suggested answer: A

Explanation:

To enable users to navigate backward in a Flow and update field values, the 'Allow Navigation' setting must be enabled in the Flow's configuration. This allows users to move between screens without losing the information they've entered, improving the user experience when filling out forms or completing processes that require multiple steps.

Reference: Salesforce Help - Configure Screen Flow Navigation

asked 23/09/2024
Charalambos Stavrou
34 questions
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