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Question 61 - Certified Process Automation discussion

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Salesforce Administrator would like to build a process to ask customers ten different questions when on a call with marketing users. Questions are based on the country and account language preference if the prospect is already a customer. How could the Administrator meet this requirement?

A.
Write Apex code to show the questions automatically.
Answers
A.
Write Apex code to show the questions automatically.
B.
Create a process builder to display questions based on country and language.
Answers
B.
Create a process builder to display questions based on country and language.
C.
Create a custom object for Questions and another object for answers, then use LWC to display questions dynamically.
Answers
C.
Create a custom object for Questions and another object for answers, then use LWC to display questions dynamically.
D.
Create a flow to display questions based on country and language.
Answers
D.
Create a flow to display questions based on country and language.
Suggested answer: D

Explanation:

To ask customers different questions based on the country and account language preference, the Administrator could create a flow (D). A flow can dynamically display questions based on criteria such as country and language, making it an ideal solution for interactive questioning during calls with marketing users. This approach leverages the power of Salesforce Flow to handle complex logic and user interactions without the need for custom code or external objects.

Reference: Salesforce Help Documentation on Flow Builder.

asked 23/09/2024
Patrick Duglay Piceda
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