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Question 71 - Certified Process Automation discussion

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The Administrator At Universal Container (UC) needs to develop a flow to get the Sales reps' feedback on closed opportunities. The administrator wants to use the Opportunities object-specific action to launch it. Which standard feature can help UC accomplish this?

A.
Use Process Builder and Salesforce Survey functionality with Object specific action on the Opportunity object.
Answers
A.
Use Process Builder and Salesforce Survey functionality with Object specific action on the Opportunity object.
B.
Use Salesforce Survey functionality to help capture feedback.
Answers
B.
Use Salesforce Survey functionality to help capture feedback.
C.
Use Process Builder with custom apex to capture feedback.
Answers
C.
Use Process Builder with custom apex to capture feedback.
D.
Use Salesforce How with Object specific action on the Opportunity object.
Answers
D.
Use Salesforce How with Object specific action on the Opportunity object.
Suggested answer: D

Explanation:

To capture Sales reps' feedback on closed opportunities, Salesforce Flow can be used in conjunction with Object-specific actions on the Opportunity object. This approach allows for the creation of a flow that can be launched directly from the Opportunity record page, providing a seamless experience for Sales reps to submit their feedback. The Flow can be designed to collect and store feedback efficiently without the need for custom Apex code.

Reference: Salesforce Help - Object-Specific Quick Actions

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asked 23/09/2024
Ammar Khan
24 questions
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