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Question 1 - Certified Sales Cloud Consultant discussion

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The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.

What should the consultant recommend to the project manager?

A.
Revisit the communication plan and set up more frequent touch points with the customer.
Answers
A.
Revisit the communication plan and set up more frequent touch points with the customer.
B.
Setup a requirements workshop and get sign-off.
Answers
B.
Setup a requirements workshop and get sign-off.
C.
Write a solution design and get sign-off so the build phase can start.
Answers
C.
Write a solution design and get sign-off so the build phase can start.
D.
Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
Answers
D.
Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
Suggested answer: A

Explanation:

A communication plan is a document that outlines the objectives, methods, frequency, and stakeholders of project communication. It is essential for ensuring that everyone involved in the project is on the same page and aware of their roles and responsibilities. If the sales team at Cloud Kicks has been missing deadlines and meetings, it may indicate that there is a lack of communication or alignment between them and the customer. Therefore, the consultant should recommend revisiting the communication plan and setting up more frequent touch points with the customer to monitor progress, address issues, and manage expectations.

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asked 23/09/2024
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