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Salesforce Certified Sales Cloud Consultant Practice Test - Questions Answers, Page 3

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Question 21

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Cloud Kicks currently supports three business lines within a single Salesforce instance:

Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.

This topic comes up frequently and often details the monthly project management meeting,

which limits the amount of time available to cover other critical topics.

Which two strategies should the consultant recommend to address these issues?

Choose 2 answers

Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.
Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.
Divide the development team into three units/tracks to support each line of business independently.
Divide the development team into three units/tracks to support each line of business independently.
Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably
Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably
Change the project management meeting to weekly, and keep the focus on action items, project risks, and resource requests.
Change the project management meeting to weekly, and keep the focus on action items, project risks, and resource requests.
Suggested answer: B, C

Explanation:

Dividing the development team into three units/tracks can help each line of business have dedicated resources and avoid conflicts or delays in delivering their solutions. This also allows each unit/track to have more autonomy and flexibility in managing their own projects and releases. Proposing a monthly executive steering committee can help align the business and technology stakeholders on the strategic direction, budget allocation, and development capacity of each line of business. This can also help resolve any issues or disputes that arise among different groups and ensure that the development team is not overloaded or underutilized.

asked 23/09/2024
Nivenl Surnder
33 questions

Question 22

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Universal Containers' (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them.

What should a consultant recommend that use to solve this issue?

Custom report types
Custom report types
Private folders
Private folders
Enhanced Folder Sharing
Enhanced Folder Sharing
Dashboard Filters
Dashboard Filters
Suggested answer: C

Explanation:

Enhanced Folder Sharing is a feature that allows users to share reports and dashboards with other users, groups, roles, or territories based on different access levels, such as view, edit, or manage. This can help sales reps find the reports and dashboards that are relevant to them by organizing them into folders and granting access to the appropriate users. Enhanced Folder Sharing also supports inheritance, which means that users who have access to a folder also have access to its subfolders.

asked 23/09/2024
Padraig Walsh
34 questions

Question 23

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Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce?

Assign all users to a region, build a report using user login history, and filter on region.
Assign all users to a region, build a report using user login history, and filter on region.
Create an Opportunity report per region, filtering by User.
Create an Opportunity report per region, filtering by User.
Ask each regional sales manager to run the standard User Adoption report.
Ask each regional sales manager to run the standard User Adoption report.
Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.
Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.
Suggested answer: D

Explanation:

The Salesforce Adoption Dashboards provide visibility into how users are adopting and interacting with Salesforce. The region chart shows the number of logins, page views, and other metrics by region. This can help the consultant determine if all regions are using Salesforce effectively.

asked 23/09/2024
Jeff Benson
44 questions

Question 24

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The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.

Which three prerequisites must be met before the consultant can enable Person Accounts?

Choose 3 answers

User Profiles with Read access to Accounts must also have Read access to Contacts.
User Profiles with Read access to Accounts must also have Read access to Contacts.
At least one Record Type should be created for Accounts.
At least one Record Type should be created for Accounts.
The CK customer portal must be disabled to allow Person Account self-registration in the future.
The CK customer portal must be disabled to allow Person Account self-registration in the future.
The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.
The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.
The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.
The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.
Suggested answer: A, B, D

Explanation:

These are the prerequisites for enabling Person Accounts in a Salesforce org, as stated in the documentation. Person Accounts are a special type of account that combines account and contact data into a single record. They are useful for B2C scenarios where individuals are customers rather than organizations.

asked 23/09/2024
Joseph McCray
32 questions

Question 25

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Access to opportunities at Cloud Kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own.

What are two actions a consultant can take to meet the requirement?

Choose 2 answers

Set Territory Management to grant Read access to opportunities owned by others.
Set Territory Management to grant Read access to opportunities owned by others.
Set opportunity access on the role to view all opportunities associated with their accounts.
Set opportunity access on the role to view all opportunities associated with their accounts.
Set organization-wide defaults for opportunities to Private.
Set organization-wide defaults for opportunities to Private.
Set organization-wide defaults for opportunities to Public Read-Only.
Set organization-wide defaults for opportunities to Public Read-Only.
Suggested answer: B, C

Explanation:

These are the actions that can meet the requirement of restricting access to opportunities based on ownership and account association. Setting opportunity access on the role allows users to see opportunities owned by users below them in the role hierarchy, as well as opportunities associated with accounts they can access. Setting organization-wide defaults for opportunities to Private means that users can only access opportunities they own, unless they are granted access by other means, such as sharing rules or manual sharing.

asked 23/09/2024
Linda Müller
38 questions

Question 26

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Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stage reports often lack key information that sales managers expect at each stage because sales reps have yet to enter the data.

What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Create an Auto launched flow to determine if required fields are missing.
Create an Auto launched flow to determine if required fields are missing.
Mark the fields as required on the Page layout.
Mark the fields as required on the Page layout.
Customize Path and create validation rules dependent on stages.
Customize Path and create validation rules dependent on stages.
Configure Path by checking the Key Field Required checkbox.
Configure Path by checking the Key Field Required checkbox.
Suggested answer: D

Explanation:

Path is a feature that helps users visualize and update key fields for each stage of a process, such as an opportunity sales process. By checking the Key Field Required checkbox, the consultant can make sure that users enter the data that managers expect at each stage before moving to the next stage. This can improve data quality and reporting accuracy.

asked 23/09/2024
Vidana Weerasinghe
43 questions

Question 27

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An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context of a new area of the business within the overall business.

What should the admin create to meet this requirement?

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
Value Stream Map
Value Stream Map
Capability Model
Capability Model
Suggested answer: D

Explanation:

A SIPOC diagram is a tool that can be used to show the high-level process areas within a business, as well as the inputs and outputs of each process, and the suppliers and customers involved. It can help provide an overview of how a business operates and how different processes relate to each other. A SWOT diagram is used to analyze the strengths, weaknesses, opportunities, and threats of a business or a project. A value stream map is used to show the flow of value from customer demand to product delivery, and identify waste and improvement opportunities along the way. A capability model is used to describe the capabilities of a business or an organization, and how they support its goals and objectives

asked 23/09/2024
Jana Rutrich
29 questions

Question 28

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Cloud Kicks' global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. What are two use cases for enabling Advanced Currency Management that will allow the company to generate accurate reporting directly in Salesforce?

Choose 2 answers

Adjust currency conversion dynamically based on a given date range.
Adjust currency conversion dynamically based on a given date range.
Adjust currency rates on a set schedule.
Adjust currency rates on a set schedule.
Show deal value in a user's default currency.
Show deal value in a user's default currency.
Implement org-wide reporting that displays deal values appropriately.
Implement org-wide reporting that displays deal values appropriately.
Suggested answer: A, D

Explanation:

Advanced Currency Management allows you to specify different conversion rates for different time periods, such as monthly or quarterly, and use them in reports and forecasts. This can help you generate accurate reporting that reflects the currency fluctuations over time. Org-wide reporting can also display deal values in different currencies based on the user's preference or the corporate currency. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 14)

https://help.salesforce.com/s/articleView?id=sf.admin_currency.htm&type=5

asked 23/09/2024
Mathias Gontek
39 questions

Question 29

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Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly instalments beginning in the month the products are sold. The admin needs to configure Sales Cloud to accommodate the new pricing terms and to help the finance department forecast easily.

What should the consultant recommend meeting the requirement?

Use Revenue Schedules to capture instalment payment plan details for each Product.
Use Revenue Schedules to capture instalment payment plan details for each Product.
Create a Process Builder to create an Order for each instalment payment.
Create a Process Builder to create an Order for each instalment payment.
Add a custom field to the Quotes object to capture the number of instalments.
Add a custom field to the Quotes object to capture the number of instalments.
Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales.
Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales.
Suggested answer: A

Explanation:

Revenue Schedules allow you to recognize revenue from a product over a period of time, rather than at the time of sale. You can create revenue schedules for products that are paid in instalments, and specify the amount and date of each instalment. This can help the finance department forecast the revenue more accurately and easily. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 15)

https://help.salesforce.com/s/articleView?id=sf.forecasts3_revenue_schedule.htm&type=5

asked 23/09/2024
Colin Huisman
36 questions

Question 30

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Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company's invoicing system within a separate Salesforce org.

What should a consultant implement to meet this requirement?

Salesforce Connect and External Objects
Salesforce Connect and External Objects
My Domain and Single Sign-On
My Domain and Single Sign-On
Ce Nightly scheduled Batch Data jobs
Ce Nightly scheduled Batch Data jobs
Workflow Rules and Outbound Messaging
Workflow Rules and Outbound Messaging
Suggested answer: A

Explanation:

Salesforce Connect allows you to access data from external sources without copying it to Salesforce. You can create external objects that map to the data in the external system, and use them in Salesforce like any other objects. This can help you view and update customer billing information from another Salesforce org within your current org. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 16)

https://help.salesforce.com/s/articleView?id=sf.data_access_salesforce_connect.htm&type=5

asked 23/09/2024
Bonginhlanhla Mtshali
36 questions
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