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A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals. What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?
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Question 34 - Certified Sales Cloud Consultant discussion

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A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend?

A.
Use Salesforce Chatter groups and enable access to the sales team.
Answers
A.
Use Salesforce Chatter groups and enable access to the sales team.
B.
Utilize Salesforce Notes standalone related list in Lightning Experience.
Answers
B.
Utilize Salesforce Notes standalone related list in Lightning Experience.
C.
Connect a document or spreadsheet to a Slack channel.
Answers
C.
Connect a document or spreadsheet to a Slack channel.
D.
Use Salesforce Chatter groups and restrict access to the sales team.
Answers
D.
Use Salesforce Chatter groups and restrict access to the sales team.
Suggested answer: C

Explanation:

User stories are a way of capturing requirements using an Agile methodology. User stories describe what a user wants to do, why they want to do it, and how it will benefit them. User stories are written from the user's perspective, using simple and clear language. User stories can help the consultant understand the customer's needs and priorities, and deliver value in small and frequent increments. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 19)

https://trailhead.salesforce.com/en/content/learn/modules/agile-development-with-salesforce-dx/write-user-stories

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asked 23/09/2024
Angelica Caldeo
41 questions
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