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Question 104 - Certified Sales Cloud Consultant discussion

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Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars.

Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers

A.
EAC a two-way sync for events and contacts.
Answers
A.
EAC a two-way sync for events and contacts.
B.
EAC events are unable to be synched with contacts and leads.
Answers
B.
EAC events are unable to be synched with contacts and leads.
C.
EAC adds events to the activity timeline for custom objects.
Answers
C.
EAC adds events to the activity timeline for custom objects.
D.
EAC supports emails, events, and contacts.
Answers
D.
EAC supports emails, events, and contacts.
Suggested answer: A, D

Explanation:

EAC a two-way sync for events and contacts means that EAC can synchronize events and contacts between Salesforce and the connected email and calendar applications, such as Gmail or Outlook. This minimizes the need for sales reps to manually create meetings and events that are stored on their calendars, as they will be automatically captured and displayed in Salesforce.

EAC supports emails, events, and contacts means that EAC can capture these types of activities from the connected email and calendar applications and display them in Salesforce. This allows sales reps to view and track their interactions with customers without having to manually log them in Salesforce.

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asked 23/09/2024
Dylan Johnson
42 questions
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