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Question 113 - Certified Sales Cloud Consultant discussion

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Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities.

Which capability should the consultant recommend?

A.
Opportunity Teams
Answers
A.
Opportunity Teams
B.
Role hierarchy
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B.
Role hierarchy
C.
Account Teams
Answers
C.
Account Teams
D.
Sharing rules
Answers
D.
Sharing rules
Suggested answer: C

Explanation:

Account Teams are groups of users who work together on an account and its related records, such as opportunities, contracts, and cases. Account Teams allow users to share different levels of access to accounts and associated records based on their team roles and responsibilities. For example, a sales rep may have full access to an account and its opportunities, while a customer service agent may have read-only access to the account and full access to its cases.

asked 23/09/2024
Samy Mameri
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