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Question 123 - Certified Sales Cloud Consultant discussion

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Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.

Which two steps should the consultant take to fix this issue?

Choose 2 answers

A.
Add the Lead Score field to the Lead List View.
Answers
A.
Add the Lead Score field to the Lead List View.
B.
Add the Lead Score field to the Lead Page layout.
Answers
B.
Add the Lead Score field to the Lead Page layout.
C.
Assign the Einstein Lead Scoring permission set.
Answers
C.
Assign the Einstein Lead Scoring permission set.
D.
Assign the Sales Cloud Einstein permission set.
Answers
D.
Assign the Sales Cloud Einstein permission set.
Suggested answer: B, C

Explanation:

Adding the Lead Score field to the Lead Page layout is a necessary step to fix the issue of pilot users not being able to view the Lead Score field on the Lead record page. The Lead Score field is a standard field that shows how likely a lead is to convert based on Einstein's analysis of historical data and predictive factors. The Lead Score field must be added to the Lead Page layout for users to see it on their lead records. Assigning the Einstein Lead Scoring permission set is another necessary step to fix the issue, as it grants users access to view and use Einstein Lead Scoring features, such as Lead Score, Lead Score Insights, and Lead Score Field History Tracking.

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asked 23/09/2024
Massimo Cerqui
38 questions
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