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Question 137 - Certified Sales Cloud Consultant discussion

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Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the sensitive nature of these records, the object's visibility has been set to Private. A dedicated subnet of support users who will work on these items has been added to a Complaints Specialist public group. Only users within the Complaints Specialist public group should be able to view and edit any Compliant record.

Which two options should a consultant recommend to meet the requirements? Choose 2 answers

A.
Use Apex managed sharing to grant record access to users In the Complaints Specialist public group and restrict manager visibility.
Answers
A.
Use Apex managed sharing to grant record access to users In the Complaints Specialist public group and restrict manager visibility.
B.
Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object.
Answers
B.
Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object.
C.
Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
Answers
C.
Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
D.
Set the Complaint object's default visibility to allow only the users in the Complaints Specialist group to access the records.
Answers
D.
Set the Complaint object's default visibility to allow only the users in the Complaints Specialist group to access the records.
Suggested answer: B, C

Explanation:

Unchecking the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object and creating a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group are two options that can meet the requirements of restricting access to Complaint records to only users within the Complaints Specialist public group. Grant Access Using Hierarchies is a setting that determines whether users above a record owner in the role hierarchy can access that record. By unchecking this setting for the Complaints object, the consultant can prevent managers or other users higher in the role hierarchy from viewing or editing Complaint records that they do not own. A criteria-based sharing rule is a rule that grants access to records that meet certain criteria, such as field values, record types, etc. By creating a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group, the consultant can ensure that only users in this group can view and edit any Complaint record, regardless of who owns it.

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asked 23/09/2024
Aygul Korkmazlar
35 questions
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