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Question 231 - Certified Sales Cloud Consultant discussion

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Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model.

What will a user without access to the Amount field on the Opportunity object observe?

A.
The Amount field will display an error in the contributing factors section.
Answers
A.
The Amount field will display an error in the contributing factors section.
B.
The Opportunity Score field and the Amount field will be hidden for that user.
Answers
B.
The Opportunity Score field and the Amount field will be hidden for that user.
C.
The Amount field will be hidden from the contributing factors section.
Answers
C.
The Amount field will be hidden from the contributing factors section.
Suggested answer: C

Explanation:

A user without access to the Amount field on the Opportunity object will observe that the Amount field is hidden from the contributing factors section. Salesforce ensures that field-level security is respected in Einstein Opportunity Scoring, meaning that users will not see data for fields they do not have access to. The contributing factors section will not display the Amount field for such users, maintaining data security and integrity while still providing relevant insights based on the data they can access.

asked 23/09/2024
Dubravko Jerkovic
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