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Question 244 - Certified Sales Cloud Consultant discussion

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Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past 5 years. Employees have failed to adopt the previous two applications.

Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A.
Identify change management champions.
Answers
A.
Identify change management champions.
B.
Implement User Acceptance Testing (UAT).
Answers
B.
Implement User Acceptance Testing (UAT).
C.
Revoke user access to legacy systems.
Answers
C.
Revoke user access to legacy systems.
Suggested answer: A

Explanation:

To drive adoption of Sales Cloud, Universal Containers (UC) should include the identification of change management champions as part of their plan. Change management champions are influential employees who can advocate for the new system, provide support to their peers, and help overcome resistance to change. Their involvement is crucial in promoting user adoption by demonstrating the benefits of the new CRM system and encouraging others to embrace it. According to Salesforce best practices, having internal advocates can significantly improve the success rate of CRM implementations.

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asked 23/09/2024
Isaac Olanrewaju
36 questions
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