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Question 245 - Certified Sales Cloud Consultant discussion

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Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world,

Which approach should the consultant recommend that CK use for training this audience?

A.
Leverage Trailhead and documentation.
Answers
A.
Leverage Trailhead and documentation.
B.
Conduct Train-the-trainer sessions,
Answers
B.
Conduct Train-the-trainer sessions,
C.
Configure In-App Guidance.
Answers
C.
Configure In-App Guidance.
Suggested answer: B

Explanation:

For a large global organization like Cloud Kicks (CK) rolling out a complex Salesforce release, the consultant should recommend conducting Train-the-trainer sessions. This approach involves training a select group of knowledgeable users (trainers) who will then train other users in their respective locations. This method ensures that training is consistent and can be tailored to local needs, making it more efficient and effective for large and geographically dispersed teams. Salesforce best practices highlight the importance of scalable and localized training for global implementations to ensure comprehensive user adoption and understanding.

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asked 23/09/2024
Marcin Piotrowski
40 questions
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