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Salesforce Certified Sales Cloud Consultant Practice Test - Questions Answers, Page 23

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Question 221

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Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.

Which stage of the project lifecycle does this fall under?

Plan
Plan
Document
Document
Test
Test
Design
Design
Suggested answer: D
asked 23/09/2024
Martijn Pollmann
36 questions

Question 222

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Cloud Kicks noticed its data quality has degraded since its initial Sales 'Cloud Hs ion and is working with a co to ip a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data.

Which two areas could be improved by using third-party data enrichment tools?

Choose 2 answers

Roles and record ownership
Roles and record ownership
Validation rules
Validation rules
Monitoring changes and updates
Monitoring changes and updates
Naming and formatting
Naming and formatting
Suggested answer: B, C
asked 23/09/2024
Leonardo Amorim
32 questions

Question 223

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Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.

Which two points should the consultant include in the training information?

Choose 2 answers

Users can choose to show emails added via EAC in the Related Lists activities view.
Users can choose to show emails added via EAC in the Related Lists activities view.
Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
Users can share individual emails or make them private.
Users can share individual emails or make them private.
Suggested answer: A, B

Explanation:

Einstein Activity Capture (EAC) allows users to store emails and attachments in Salesforce and have them visible in the Activity Timeline and Related Lists. Users can choose to show emails added via EAC in the Related Lists activities view.

To use Einstein Activity Capture, users must connect their email accounts to Salesforce. They must also agree to the terms of the service provider before they can send emails in Lightning.

asked 23/09/2024
christopher patrick
32 questions

Question 224

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A small company has hired a consultant to plan its Sales Cloud implementation. The company wants to get up and running with Sales Cloud right away. The deadline has yet to be established, and the requirements still need to be defined.

Which project management methodology should a consultant recommend to ensure the implementation is successful?

Six Sigma
Six Sigma
Waterfall
Waterfall
Prince2
Prince2
Agile
Agile
Suggested answer: D
asked 23/09/2024
Michael Ulrich
41 questions

Question 225

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A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.

What should the consultant utilize to present the information?

Sales Architecture Map
Sales Architecture Map
Business Process Map
Business Process Map
System Landscape Diagram
System Landscape Diagram
Entity Relationship Diagram
Entity Relationship Diagram
Suggested answer: B

Explanation:

The best way for the consultant to present the information about how sales reps use Salesforce to work a deal is to utilize a Business Process Map. This map will provide an overview of the process, and can be used to explain how each step of the process works. Additionally, a Business Process Map can also be used to identify areas of optimization and improvement, as well as to document any changes that need to be made. A Sales Architecture Map, System Landscape Diagram, and Entity Relationship Diagram are not suitable for this purpose.

asked 23/09/2024
Myratgeldi Bekdurdyyev
46 questions

Question 226

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A consultant for Cloud Kicks is migrating data from an on-premise system to Salesforce. The consultant has imported.

Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW,

What could be causing these records to fail?

Updates to child records that have the same parent records are being processed simultaneously.
Updates to child records that have the same parent records are being processed simultaneously.
Contact records should be imposed in the same data batch as Account records.
Contact records should be imposed in the same data batch as Account records.
An Apex Trigger on the Account object is firing on insert and causing the Contact import to fail.
An Apex Trigger on the Account object is firing on insert and causing the Contact import to fail.
The consultant has incorrect permissions to import data using Data Loader.
The consultant has incorrect permissions to import data using Data Loader.
Suggested answer: A

Explanation:

The most likely cause of the records failing is that updates to child records that have the same parent record are being processed simultaneously. This can cause the records to fail because child records must be imported after the parent records have been imported, and if the parent record is being updated at the same time as the child records, the import will fail. The other options are not likely to be the cause of the failed import.

asked 23/09/2024
marcio Gomes lobo
26 questions

Question 227

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Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale.

How should the consultant configure Salesforce to track which marketing activities influenced the customer to make a purchase?

Implement Customizable Campaign Influence.
Implement Customizable Campaign Influence.
Create a junction object between Campaign and Opportunity.
Create a junction object between Campaign and Opportunity.
Use Surveys to request the information from the customer.
Use Surveys to request the information from the customer.
Make the Primary Campaign Source required.
Make the Primary Campaign Source required.
Suggested answer: B

Explanation:

Creating a junction object between Campaign and Opportunity is the best way to track which marketing activities influenced a customer to make a purchase. This junction object will allow you to track the influence of multiple Campaigns on a single Opportunity, which can be used to gain insights into which Campaigns are most effective.

asked 23/09/2024
Geoffrey Vd Molen
41 questions

Question 228

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Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.

What should the consultant recommend to fill in the missing franchises?

Utilize Sales Engagement to add an External ID to the data.
Utilize Sales Engagement to add an External ID to the data.
Implement a data enrichment package from AppExchange.
Implement a data enrichment package from AppExchange.
Download the Data Quality Analysis Dashboard from AppExchange.
Download the Data Quality Analysis Dashboard from AppExchange.
Suggested answer: B

Explanation:

The best practice for filling in missing data such as franchise accounts is to implement a data enrichment package from AppExchange. These packages can automatically update and fill in missing data by pulling in information from external sources. According to Salesforce documentation, data enrichment tools on AppExchange can help in identifying and adding missing account data, thereby ensuring that the sales reps have the complete and accurate information they need. This method is more comprehensive and efficient compared to adding external IDs or using a data quality dashboard, which primarily provides analysis rather than enrichment.

asked 23/09/2024
Marco Santoro
31 questions

Question 229

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Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.

Which action should the consultant recommend?

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Question 230

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The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.

Which option should the consultant recommend?

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Related questions

The project is almost finished, and now it's time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox. How should the consultant recommend testing be conducted?
Universal Containers needs to track quarterly sales goals for users. What are two ways a consultant can display sales goals and allow users to track their progress toward their goals?22. Choose 2 answers:
Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product. Which two points should the consultant include in the training information? Choose 2 answers
Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages. Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers
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A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time. What are two solutions the consultant should implement to resolve the Issue? Choose 2 answers
Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account but restrict editing to only reps who are responsible for those specific Accounts. Which two steps should a consultant recommend allowing reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers
The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication. What should a consultant recommend analysing adoption?
The consultant at Cloud Kicks has successfully implemented the Einstein Lead Scoring feature, and now wants to measure its effectiveness and track lead conversion rates. Which three standard dashboards are available? Choose 3 answers
The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best-Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category. How should the consultant ensure opportunities appear in the correct forecast categories?