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Question 57 - Certified Sales Cloud Consultant discussion

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Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account but restrict editing to only reps who are responsible for those specific Accounts.

Which two steps should a consultant recommend allowing reps to continue to collaborate while eliminating incorrect edits?

Choose 2 answers

A.
Change Account organization-wide defaults to Private.
Answers
A.
Change Account organization-wide defaults to Private.
B.
Change Account organization-wide defaults to Public/Read-Only.
Answers
B.
Change Account organization-wide defaults to Public/Read-Only.
C.
Create an Account sharing rule to grant Read/Write access to all Accounts
Answers
C.
Create an Account sharing rule to grant Read/Write access to all Accounts
D.
Enable Account Teams to allow opines to grant Read/Write access.
Answers
D.
Enable Account Teams to allow opines to grant Read/Write access.
Suggested answer: B, D

Explanation:

Changing the Account organization-wide defaults to Public/Read-Only will allow reps to view any Account but not edit them. Enabling Account Teams will allow owners to grant Read/Write access to specific reps who are responsible for those Accounts.This will ensure that only the relevant reps can edit the Accounts they are assigned to1

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asked 23/09/2024
PANAGIOTIS SYKAS
39 questions
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