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Question 223 - Certified Sales Cloud Consultant discussion

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Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.

Which two points should the consultant include in the training information?

Choose 2 answers

A.
Users can choose to show emails added via EAC in the Related Lists activities view.
Answers
A.
Users can choose to show emails added via EAC in the Related Lists activities view.
B.
Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
Answers
B.
Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
C.
Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
Answers
C.
Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
D.
Users can share individual emails or make them private.
Answers
D.
Users can share individual emails or make them private.
Suggested answer: A, B

Explanation:

Einstein Activity Capture (EAC) allows users to store emails and attachments in Salesforce and have them visible in the Activity Timeline and Related Lists. Users can choose to show emails added via EAC in the Related Lists activities view.

To use Einstein Activity Capture, users must connect their email accounts to Salesforce. They must also agree to the terms of the service provider before they can send emails in Lightning.

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asked 23/09/2024
christopher patrick
32 questions
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