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Question 248 - Certified Sales Cloud Consultant discussion

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Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.

What should the consultant validate when troubleshooting the issue?

A.
The picklist values are part of Lead assignment rule criteria.
Answers
A.
The picklist values are part of Lead assignment rule criteria.
B.
A new web-to-lead form needs to be created to reflect the new picklist values.
Answers
B.
A new web-to-lead form needs to be created to reflect the new picklist values.
C.
Picklist values are included in only one rule entry.
Answers
C.
Picklist values are included in only one rule entry.
Suggested answer: A

Explanation:

When troubleshooting why some leads are routing to the default lead owner after an update to the Web-to-Lead form, the consultant should validate that the new picklist values are part of the Lead assignment rule criteria. Lead assignment rules determine how leads are routed based on specified criteria. If the new picklist values are not included in these criteria, leads with those values will not match any rule and will be assigned to the default lead owner. Ensuring that all picklist values are accounted for in the assignment rules is crucial for proper lead routing.

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asked 23/09/2024
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