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Question 68 - Certified Sales Representative discussion

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A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.

What is the name of this approach?

A.
Linear sales
Answers
A.
Linear sales
B.
Design thinking
Answers
B.
Design thinking
C.
Agile methodology
Answers
C.
Agile methodology
Suggested answer: B

Explanation:

Design thinking is a creative problem-solving process that involves understanding the customer's needs, challenges, and goals, and generating innovative solutions that address them. Design thinking is based on five stages: empathize, define, ideate, prototype, and test. By using design thinking, sales representatives can help their customers discover new possibilities, overcome obstacles, and create value.Reference:

Cert Prep: Salesforce Certified Sales Representative, unit "Use Design Thinking to Solve Customer Problems".

What is Design Thinking? --- updated 2024 | IxDF

Design thinking, explained | MIT Sloan

asked 23/09/2024
john ignacio echavarria lopez
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